Privacy Policy

Last updated: 1 June 2026  ·  Lastminute Chauffeur Pty Ltd (ABN pending)

1. About This Policy

Lastminute Chauffeur Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we handle personal information we collect from you when you use our website at lastminutechauffeur.com, make a booking, or contact us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

Information you give us directly

• Name, email address, and phone number (via our contact or booking form)
• Pick-up and drop-off addresses, travel dates, and times
• Flight or cruise details you provide for scheduling purposes
• Any special requirements or requests included in your enquiry

Information collected automatically

• Browser type, device type, and IP address
• Pages visited and time spent on our website (via analytics)
• Referring URL (the page you came from)

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your booking enquiries and confirm reservations
• Coordinate your transfer or chauffeur service
• Send booking confirmations and service reminders
• Improve our website and services based on usage patterns
• Comply with our legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure of Your Information

We may share your information with trusted third parties only where necessary to deliver our service, including:

• Our chauffeurs and operations team to coordinate your journey
• Payment processors (where applicable) operating under their own privacy policies
• IT service providers who support our website and communications

All third parties are required to handle your information in accordance with applicable privacy laws. We will only disclose your information to government or law enforcement bodies if required to do so by law.

5. Data Storage and Security

Your information is stored securely on servers located in Australia or with reputable cloud providers operating under Australian data protection standards. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain your information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are generally retained for seven years for accounting and legal compliance purposes.

6. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of the website.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request that we delete your information (subject to legal retention requirements)
• Complain about how we handle your information

To exercise any of these rights, please contact us at hello@lastminutechauffeur.com.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@lastminutechauffeur.com
• Phone: 0450 638 203
• Address: Shop 11/1100 Pascovale Road, Broadmeadows VIC 3049

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).